I'm not receiving notifications on my wallet, what can I do?

Notifications in user wallets are handled differently between iOS and Android.

First, we'll investigate if it's a matter of adjusting the client configuration settings on our platform.

To ensure all notifications are active on our platform:

1. Open the pass in the wallet.
2. Look for the links - on the back for iOS and at the bottom for Android.
3. Click the "View all rewards" or "View Profile" link and go to the "Profile" tab on our web app.
4. Activate all the switches in the 'Notification Settings'.

If this doesn't work, we can move on to configuring the device, which has different approaches for each platform.

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iOS

1. Check the wallet pass level first. At the back of the wallet, you'll find toggles for automatic updates and notifications. Both should be active.

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2. If the first step is fine, go to the device-level configuration:
  a. Go to Preferences > Notifications > Wallet
  b. Ensure the main "Allow Notifications" toggle is active and all other configurations make sense.

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Android

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Users can send up to 3 notifications each 24h. After that, Google will not allow any more push notifications. Official Docs

The configuration may vary depending on the device version, but it should always be at the device level:
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1. Go to Preferences > Notifications and Status Bar

2. At this level, we should search for the Google Wallet app and ensure the main "Allow Notifications" toggle is active.