Streamlining Customer Tag and Loyalty Tier recognition at ShopifyPOS with JeriCommerce

In retail operations, effectively utilizing customer tags and loyalty tiers can significantly enhance customer service and operational efficiency. Shopify allows retailers to assign tags to customers, which are visible and manageable on both the online platform and Shopify POS.

These tags can indicate a customer's participation in a loyalty program, which can include various tiers offering special benefits, personalized service, and associated coupons.

However, seamlessly integrating this information into the in-store experience remains a challenge for many retailers.

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Addressing the Challenge with JeriCommerce

Overview of the Issue: Customer tags, such as "VIP" or "Member," signify a customer's membership in a loyalty program and their respective loyalty tier.
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Each tier can offer different benefits, such as discounts, exclusive access, and special coupons.
While these tags are visible and manageable on both Shopify's online platform and Shopify POS, integrating this information seamlessly into the in-store experience can be complex and may require manual effort from store associates.

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JeriCommerce offers an innovative solution by leveraging Mobile Wallet Passes to streamline customer tag and loyalty tier recognition in physical stores.

Here’s how it works
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1. Digital Wallet Pass Integration: Customers receive a digital wallet pass from JeriCommerce, which includes their tag status (e.g., VIP, Member) and loyalty tier based on their Shopify profile. This pass is easily accessible through their smartphone's Wallet App and serves as proof of their loyalty program membership and tier level.

1. Identification During Purchase: When customers with a wallet pass make a purchase, their tag status and loyalty tier are automatically recognized by the ShopifyPOS system. This integration enables store associates to quickly access and utilize customer tag and tier information, ensuring that loyalty program members receive their entitled benefits, such as discounts, personalized service, and applicable coupons.
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2. Enhanced Customer Experience: By simplifying the process of identifying tagged customers and their loyalty tiers during transactions, JeriCommerce enhances the customer experience in physical retail environments. Store associates can efficiently cater to customer preferences and ensure a seamless shopping experience for loyalty program members.

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Install JeriCommerce Shopify App in your Shopify Store Admin and try it for free: Install on Shopify