customer loyalty

Creating VIP Experiences: Early Access BFCM Deals for Loyalty Program Members

Marta Pérez

November 7, 2024

As brands prepare for the competitive frenzy of Black Friday and Cyber Monday (BFCM), it’s essential to give high-priority customers a VIP experience that sets your brand apart. One of the most effective ways to build customer loyalty and boost engagement is by offering early access BFCM deals exclusively to loyalty program members. With JeriCommerce's Wallet Pass, you can make these early access offers feel special, personalized, and seamless—exactly the experience your VIPs expect.

In this post, we’ll explore why early access is so effective for customer engagement and brand loyalty, and offer practical tips for crafting an exclusive, FOMO-driven BFCM campaign for your most valued customers.

Why Early Access Works: The Psychology Behind VIP BFCM Deals

Exclusive early access deals aren’t just about sales; they’re a powerful tool for customer retention and loyalty. By granting VIP members access to BFCM deals before anyone else, you communicate that they are truly valued. Here’s why early access resonates so strongly with customers:

  • Exclusivity: When customers feel part of a select group, their brand connection deepens. Early access offers make customers feel special and appreciated, enhancing loyalty and repeat engagement.
  • FOMO (Fear of Missing Out): The fear of missing out is a strong motivator. Early access generates excitement and a sense of urgency that encourages customers to act quickly before items sell out.
  • Perceived Value: Access to exclusive deals is a reward that doesn’t necessarily involve a discount. It’s about giving customers something that others don’t have, which adds value to the brand experience.

These factors make early access BFCM campaigns ideal for loyalty members, as they drive higher engagement and can even increase average order value.

Structuring an Effective VIP Early Access BFCM Campaign with JeriCommerce Wallet Pass

To create a seamless and compelling VIP experience, JeriCommerce’s Wallet Pass platform can deliver timed, personalized offers directly to loyalty members’ mobile devices. Here’s a step-by-step guide for setting up a high-impact early access campaign.

1. Define the Offer and Audience

  • Segment Your VIP Members: Identify top-spending or most loyal customers who should receive early access. JeriCommerce’s Wallet Pass allows easy segmentation based on customer data, making it simple to identify high-priority members.
  • Craft a Unique Offer: Early access doesn’t need to mean steep discounts. It could include access to limited-edition items, exclusive bundles, or first dibs on popular items before the main BFCM rush.

2. Time the Release Strategically

  • Set a Clear Schedule: Decide how far in advance VIPs will get access—this could be 24 hours before, or even 48 hours for a true insider experience.
  • Use Tiered Access: For brands with different loyalty tiers, consider releasing the deal in phases, giving higher-tier members first access. This not only adds excitement but also reinforces the benefits of climbing your loyalty ranks.

3. Send Personalized Notifications

  • Targeted Messaging: Craft messages that highlight the exclusivity of the offer. For example, “VIP Access to Black Friday Starts NOW! Be the first to shop our best deals—just for you!” Personalized notifications directly to the customer’s Wallet Pass create a streamlined, mobile-first experience.
  • Incorporate Countdown Notifications: For additional excitement, use countdown reminders (“12 hours left to access early deals!”). This maintains engagement, builds anticipation, and reminds customers not to miss out on their chance to shop.

4. Enhance In-Store Experiences (If Applicable)

  • Geolocation-Based Notifications: If you have a brick-and-mortar presence, use JeriCommerce’s geolocation feature to notify loyalty members of in-store early access options when they’re nearby.
  • Offer In-Store Exclusives: For customers who prefer to shop in person, create unique in-store VIP offerings to build excitement and increase foot traffic.

Ready to get started? Contact us today to learn how JeriCommerce can boost your peak season campaigns with wallet pass technology.

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