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For retailers with both physical and online stores, ensuring that customers can easily redeem rewards at checkout is challenging. Physical coupons are often forgotten, and digital code entries can be cumbersome and confusing, leading to missed redemptions and frustrated customers. To create a seamless experience, retailers need a way for customers to redeem rewards instantly at the checkout—whether online or in-store—without hassle.
With JeriCommerce’s wallet pass integration, customers can redeem rewards directly at checkout with streamlined processes for both in-store and online experiences. The mobile wallet pass holds all available rewards and updates them in real time. At physical checkouts, rewards can be applied by scanning the wallet pass, while at online checkouts, reward codes or discounts appear automatically, creating a smooth and convenient experience that requires minimal steps from the customer.
When customers visit a physical store, they can simply present their mobile wallet pass at checkout to redeem their rewards. The JeriCommerce system identifies eligible discounts on the spot, allowing cashiers to apply rewards instantly without the need for physical codes or additional customer steps.
The system provides a smooth checkout experience by enabling passwordless access directly from the wallet pass. With a single tap, customers access the checkout page, where any eligible rewards are automatically applied. If a code is needed, it’s clearly visible and easy to copy within the wallet pass, ensuring customers don’t need to navigate extra steps.
In-Store Journey:
Online Journey:
Watch an example of Wallet reward redemption in this video.
By offering a seamless and convenient redemption process both online and in-store, customers are more likely to redeem their rewards, leading to higher engagement in the loyalty program.
With frictionless reward application, customers enjoy a smooth, hassle-free checkout experience, whether shopping online or in-store, strengthening their connection with the brand.
The simplified online redemption process reduces cart abandonment, as customers no longer have to manually enter codes, improving conversion rates and overall sales.
Offering an easy, unified way to redeem rewards across all touchpoints encourages continued participation in the loyalty program, fostering long-term customer loyalty and repeat purchases.
Track key metrics like redemption rates and wallet pass usage to optimize reward redemption and enhance customer engagement.
Track how often customers redeem rewards, both in-store and online, to measure the effectiveness of the streamlined redemption process and its impact on engagement.
Monitor the reduction in cart abandonment for online shoppers, particularly those eligible for rewards, as the system removes the friction of manual code entry during checkout.
Analyze the frequency of wallet pass usage to gauge how often customers are accessing and utilizing their rewards during purchases.
Compare redemption rates between in-store and online environments to understand customer preferences and identify areas for further optimization of the redemption experience across channels.
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