Attracting Customers to Physical Stores with Wallet Passes

Drive foot traffic with JeriCommerce Wallet Passes: engage customers nearby with exclusive, in-store offers via geolocation notifications

USE CASE
Attracting Customers to Physical Stores with Wallet Passes

Challenge

The rise of online shopping has led to decreased foot traffic in physical stores, which presents a challenge for retailers trying to drive sales and maintain customer engagement in brick-and-mortar locations. Retailers need a solution that can reconnect customers with their physical stores without diminishing the appeal of online shopping.

Solution

By using JeriCommerce’s mobile wallet solution, retailers can create geolocation-based marketing campaigns. These campaigns automatically send push notifications to customers’ mobile wallets when they are near a physical store, offering them exclusive, in-store-only promotions. This strategy encourages customers to visit the nearest store, seamlessly connecting online engagement with offline traffic.

Geolocation Campaigns

Geolocation Campaigns

JeriCommerce’s platform enables retailers to use geolocation technology to detect when customers with the retailer’s wallet pass are near a physical store.When customers enter a specific proximity (e.g., within 500 meters), they automatically receive a push notification with an exclusive offer.

Exclusive In-Store Offers

Exclusive In-Store Offers

Notifications feature in-store-only promotions, encouraging customers to visit the nearest store and redeem the offer.Retailers can create limited-time offers to add urgency, motivating customers to take immediate action.

How it works

Watch an example of an omnichannel customer journey in this video.

  1. A customer, who shops online, has added the retailer’s JeriCommerce wallet pass to their mobile device.Step
  2. When the customer is near one of the retailer’s stores, a push notification is sent automatically to their mobile wallet.
  3. The notification offers a time-sensitive in-store promotion, encouraging the customer to visit the store to redeem the offer.
  4. The customer visits the physical store, scans their wallet pass to redeem the promotion, and makes a purchase, increasing foot traffic and in-store sales.

Implementation Steps for Retailers

Set Up Geolocation Triggers
Define proximity ranges for triggering notifications (e.g., within 500 meters of the store).
Create Exclusive Offers
Develop in-store-only promotions to entice customers. Configure
Wallet Notifications in JeriCommerce
Set up automated push notifications that trigger based on customer location. Monitor and Analyze Campaign
Performance
Use the JeriCommerce platform’s analytics tools to measure the effectiveness of the campaigns.

Expected benefits

Increased Foot Traffic

Personalized, location-based notifications drive more customers into physical stores.

Higher Engagement

Customers interact with the brand in real-time as they receive notifications tailored to their location.

Boosted In-Store Sales

In-store-only offers increase purchases and enhance the in-store shopping experience.

Seamless Online-Offline Integration

Retailers can integrate their online and offline marketing strategies, maintaining a consistent connection with customers across channels.

Monitor Campaign Performance Using JeriCommerce’s mobile wallet platform, retailers can track essential metrics to measure campaign success:

Notifications Sent

Number of push notifications delivered to customers when they’re near a store.

Customer Visits to the Store

Track how many customers visited physical stores after receiving the geolocation-triggered notifications.

Redemption Rates of In-Store Offers

Measure how many customers redeemed the exclusive offers promoted through the notifications.

Scanned Wallet Passes

Track the number of customers who scanned their JeriCommerce wallet pass in-store to redeem promotions, offering a clear measure of in-store engagement and campaign effectiveness.

Other use cases

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Increase customer loyalty interaction by +50% 

We compiled a complete document about Mobile Wallet Marketing applications and use cases to guide our clients in how to elevate their Marketing Strategies with the integration of Wallet Pass.
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